Social Labs Newsletter, JUNE 2024

Use Cases of Social Advisors; Product Testing: Real Performance, True Opinion; From Data to Wisdom: The Transformative Impact of Generative AI; Smart Corporate Messenger: Resource Management and/or Critical Business Process Execution Assistant (Chatbot); Platform Updates: Include Custom Fonts; Sort Responses; Multiple Choice Array; Enhanced Data Reliability; Client News; Grupo Bimbo: Best Company for Attracting and Retaining Talent in the MERCO Talent 2024 Ranking in Mexico; Hospital Angeles Pedregal: Opening of New Neuroscience Center; Jafra Cosmetics: First Beauty Sponsor of Mt. Sec Relays 2024; Grupo Gentera Among the 500 Most Important Companies in Mexico.

|Five Minutes Well Spent

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Use Cases of Social Advisors

Product Testing: Real Performance, True Opinion

On the Social Advisors by Social Labs platform, we present the Product Testing Mission, designed to evaluate and optimize products, ensuring their success in a dynamic and competitive environment.

What is the Product Testing Mission?

This mission involves delivering the product directly to the consumer's home, where they test it and provide valuable feedback through evidence such as videos, photos, or audio. This process identifies areas for improvement and ensures the product meets consumer expectations.

Benefits:

Identify Product Improvements:
Detect areas for enhancement through direct consumer feedback.
Risk Reduction:
Minimize risks associated with launching unoptimized products.
Increased Satisfaction:
Ensure the product meets consumer needs, boosting satisfaction and loyalty.
Focused Improvements:
Allocate resources to areas that require attention, adding significant value to the product.

Generate Real-Time Insights:

Consumer Preferences: Gain a deeper understanding of final consumers' preferences and behaviors.
Product Consumption: Evaluate how the product is used in real-life scenarios.
Value Perception: Gather insights on how consumers perceive the product's value and utility.
Consumer Suggestions: Analyze direct suggestions for potential improvements and additional features.

In summary, the Product Testing Mission not only enhances the quality and usability of your products but also ensures alignment with consumer needs, contributing to the creation of exceptional products.

Evaluate Your Product Now and Gain Real-Time Insights!

Social Labs

From Data to Wisdom: The Transformative Impact of Generative AI

In the information age, data is merely the starting point. The true power lies in how we transform it into actionable wisdom. At Social Labs, we invite you to join us on this transformative journey—from data to intelligence, knowledge, and wisdom—with a special focus on how generative AI is revolutionizing this process.

The Journey: From Data to Wisdom

Data:
It all begins with raw data, collected in massive volumes. While essential, data lacks meaning on its own.
Intelligence:
This is where generative AI comes into play. Leveraging advanced models, we transform large datasets into actionable insights. These tools enable faster and more accurate discovery of patterns and trends than ever before.
Knowledge:
By integrating generative AI into our processes, intelligence evolves into deep knowledge. AI helps us not only understand what is happening but also why, adapting its models as more data is analyzed.
Wisdom:
Wisdom is the application of knowledge ethically and sustainably. With the support of generative AI, we can anticipate the long-term implications of our decisions and act with comprehensive understanding and ethical foresight.

Generative AI is not only accelerating the speed and scale at which we process data but also deepening our understanding and enhancing the quality of our decisions.

How Are You Applying Generative AI?

How are you incorporating generative AI in your journey from business data to business wisdom? We’d love to hear about your experiences and perspective

Contact us

Smart Corporate Messenger

Resource Management and/or Critical Business Process Execution Assistant (Chatbot)

Would you like to streamline resource management and critical business processes in your organization? With the Smart Corporate Messenger Chatbot by Social Labs, it’s now possible.

How It Works:

Personalized Greeting:
Receive an initial greeting from the Chatbot tailored to your conversational flow settings.
Quick Actions:
Access quick actions configured in the Chatbot’s knowledge base.
Intuitive Interaction:
Request options via text, voice, or by selecting the available quick actions.
Immediate Attention:
The Chatbot will execute the conversational flow and redirect you to the contact center if human intervention is required for resource management and/or critical process execution.
Confirmation and Assistance:
The Chatbot will confirm the resource management and/or critical process execution while addressing any additional questions.
Request Closure:
If no further questions arise, the request will be closed, and the session will end efficiently.

Benefits of Using the Smart Corporate Messenger Chatbot:

Time-Saving:
Manage resources and execute critical processes in minutes, eliminating the need for phone calls or emails.
Increased Efficiency:
An intuitive interface and quick actions optimize your time and resources.
Personalized Assistance:
The Chatbot will guide you throughout the process and connect with the contact center for additional support, if required.
Security and Confidentiality:
We guarantee the security of your data throughout the process (GDPR compliant).
Flexibility:
Access Smart Corporate Messenger from any device, anytime.

Multisector Applications:

Healthcare: Reserve medical equipment, operating rooms, conference rooms, and appointments with specialists.
Manufacturing: Manage inventory, assign machinery, schedule maintenance.
Education: Reserve classrooms, labs, teaching equipment.
Technology: Manage projects, assign IT resources, coordinate development teams.
Finance: Schedule meetings, reserve rooms, manage audits.
Hospitality: Reserve rooms, coordinate services, manage inventories.
Retail: Manage inventories, reserve display spaces, schedule deliveries.
Logistics: Assign vehicles, manage routes, schedule deliveries.
Construction: Coordinate work teams, assign machinery, manage projects.
Energy: Schedule equipment maintenance, manage resources, coordinate operations.

Join us and experience the ease of agile, secure, and effective management with Smart Corporate Messenger!

‍Enhance the Efficiency of Your Operations

Platform Updates

Include Custom Fonts:

The Social Advisors by Social Labs platform now allows the integration of corporate fonts into reports, aligning them with your company's visual identity principles. This new feature further customizes mission reports, enhancing the presentation of analytics and insights.

Sort Responses:

We’ve introduced a new feature that enables you to sort report responses using three different filters: highest to lowest, lowest to highest, or by entry order. This improvement not only expands the customization options for mission reports but also significantly reduces report generation time.

Array Multiple Choice:

We’re launching a new question type that enhances single-choice matrix questions. With this new format, you can add multiple-choice matrices, especially useful for packaging studies or media evaluations.

Improved Data Quality and Reliability:

In our ongoing commitment to improve the reliability and quality of captured data, we’ve developed a new functionality to measure the response time advisors take for each mission question. This feature analyzes and evaluates whether the time spent on each question is above or below the average, identifies causes, and informs decisions accordingly.

With this enhancement, we aim to optimize the quality, efficiency, reliability, and precision of data collected during interactions with advisors (consumers/shoppers).

Client News

Grupo Bimbo: Best Company for Attracting and Retaining Talent in the MERCO Talento 2024 Ranking in Mexico

Grupo Bimbo leads in its ability to retain talent and attract workers, according to the Merco Talento México 2024 study. The analysis included 30,488 surveys and opinions from employees, university students, citizens, HR managers, union leaders, experts, and academics, as well as a review of 63 companies and their digital presence. (LinkedIn)

Hospital Angeles Pedregal: Opening of the New Neuroscience Center

Hospital Angeles Health System is proud to announce the opening of its new Neuroscience Center at Hospital Ángeles Pedregal. With 71 internationally renowned specialists across 13 clinics in areas such as neurosurgery, neurogenetics, and neurorehabilitation, the center is equipped to treat 100% of neurological conditions.

This initiative aims to position the center as the leading reference for neurological care in Mexico and Latin America, providing high-quality care with the warmth that defines their service. (LinkedIn)

Jafra Cosmetics: First Beauty Sponsor of Mt. Sac Relays 2024

Jafra Cosmetics made history as the first beauty sponsor of the prestigious Mt. Sac Relays 2024. The event, held at San Antonio College, showcased the incredible talent of athletes competing in various relays, including hurdles, pole vault, discus throw, races, and more. (LinkedIn)

Grupo Gentera Among the 500 Most Important Companies in Mexico

Grupo Gentera proudly announced:"We are part of the ranking of the 500 Most Important Companies in Mexico, published by ExpansionMx. We remain committed to financial inclusion and the creation of Total Value for our clients, collaborators, and every community we serve." (LinkedIn)

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Thank you for continuing to trust us!

Best regards, and see you in the next newsletter.

The Social Labs Team
Passion for Software & Love for Innovation

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NEWSLETTER JUNE 2024